Refund policy

📦 Return & Refund Policy

We want you to be happy with your order! Here's what to know about returns and refunds:

---

🛠️ Custom Products
Because our products are made just for you, we only accept returns or offer replacements on custom items if:

• There's a defect in the product, or

• We made an error in the customization (compared to the approved proof or submitted details).

---

⏳ 30-Day Request Window
If there’s an issue with your order, please let us know within 30 days of delivery. Unfortunately, we can’t accept refund or replacement requests after that time.

---

📸 What We'll Need
To help resolve your issue quickly, we may ask for:

• A brief description of the problem

• Clear photos of the item showing the defect or error

---

📬 Return Process
Once a refund is approved, we’ll email you a prepaid shipping label to cover the return. Refunds are processed as soon as we receive the item back.

---

💬 Get in Touch
To start a return or replacement request, email us at info@thetrophyhouseinc.com.
We’re here to help and will do our best to make it right!